Terms & Conditions – bk990 Platform Rules and Player Obligations

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and bk990 ("bk990", "we", "us", "our") governing your access to and use of the bk990 online gaming platform available at https://bk990.app and all associated services, features, content, and functionality offered therein.

By registering an account, accessing any part of the platform, depositing funds, or placing any bet or wager, you confirm that you have read these Terms in full, that you understand them, and that you unconditionally agree to be bound by them. These Terms apply to all users of the bk990 platform regardless of the device, browser, or method of access used.

bk990 reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, we will endeavour to notify registered players via the email address associated with their account or via a prominent notice on the platform. Your continued use of the bk990 platform following any such amendment constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The date of the most recent revision is displayed at the top of this document.

These Terms should be read in conjunction with bk990's Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference into these Terms and form part of the overall agreement between you and bk990.

2. Eligibility and Account Registration

2.1 Age Requirement

The bk990 platform is strictly available to individuals who are 18 years of age or older. By registering an account, you declare that you are at least 18 years old. bk990 operates a zero-tolerance policy on underage gambling. Any account found to belong to a player under the age of 18 will be permanently closed immediately, all funds in that account will be forfeited, and the matter may be reported to relevant authorities. bk990 may request identity documents to verify your age at any point during the account lifecycle — including at registration, before processing a withdrawal, or following a review of account activity.

2.2 Jurisdiction

You are solely responsible for ensuring that your use of the bk990 platform is lawful in your jurisdiction. bk990 primarily serves players located in Bangladesh. By registering and using the platform, you confirm that online gaming is not prohibited in the jurisdiction from which you are accessing the platform, and that you are not accessing the platform from a restricted territory.

2.3 One Account Per Player

Each individual player is permitted to hold one bk990 account only. Creating multiple accounts — whether under the same or different personal details — is strictly prohibited. Where bk990 identifies duplicate accounts linked to the same individual, all accounts other than the first registered account may be closed without notice. Any bonuses claimed across duplicate accounts will be voided, and bk990 reserves the right to forfeit balances associated with accounts found to be in violation of this rule.

2.4 Accurate Registration Information

You must provide accurate, complete, and truthful information when registering your bk990 account. This includes your full legal name, date of birth, residential address, email address, and mobile number. Providing false or misleading information constitutes a material breach of these Terms and may result in account suspension or permanent closure. You must keep your registration details up to date. Any changes to your personal information must be communicated to the bk990 support team promptly.

2.5 Know Your Customer (KYC) Verification

bk990 operates a Know Your Customer verification process in order to comply with its obligations and to protect all players on the platform. As part of this process, you may be asked to submit one or more of the following documents: a government-issued photo identity document (such as a National Identity Card or passport), proof of address (such as a utility bill or bank statement issued within the last three months), and proof of the payment method used for deposits (such as a screenshot of your bKash or Nagad transaction history). Failure to provide requested KYC documents within the specified timeframe may result in the suspension of withdrawal facilities and, in persistent cases, account closure.

3. Account Security and Responsibilities

3.1 Password and Login Security

You are solely responsible for maintaining the confidentiality of your bk990 account login credentials, including your username and password. You must not share your login details with any third party under any circumstances. bk990 will never ask you to disclose your password via email, live chat, or any other channel. If you believe your account has been accessed without your authorisation, you must notify the bk990 support team immediately via live chat or by emailing [email protected].

3.2 Account Activity Responsibility

All activity carried out on your bk990 account — whether or not it was performed by you personally — is your responsibility. bk990 will not be liable for any losses incurred as a result of unauthorised access to your account where such access resulted from your failure to keep your login credentials secure. Bets placed, withdrawals initiated, and bonus activations triggered from your account are considered to have been made by you unless you have notified bk990 of a security breach prior to those actions being carried out.

3.3 Suspicious Activity

bk990 employs automated and manual monitoring systems to detect suspicious account activity. If unusual activity is detected on your account — such as login from an unfamiliar location, a sudden change in betting patterns, or a large number of failed login attempts — bk990 may temporarily suspend your account as a precautionary measure and contact you to verify your identity before restoring access.

4. Deposits, Withdrawals, and Payments

4.1 Accepted Payment Methods

bk990 currently accepts deposits and processes withdrawals via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. All transactions on the bk990 platform are conducted in Bangladeshi Taka (BDT). bk990 does not accept deposits or process withdrawals in foreign currencies. The availability of specific payment methods may vary and is subject to change without prior notice.

4.2 Minimum and Maximum Deposit Limits

Minimum and maximum deposit limits apply and are displayed within the Cashier section of your bk990 account at the time of transaction. bk990 reserves the right to adjust these limits at any time. Players who have not yet completed KYC verification may be subject to reduced deposit and withdrawal limits until their identity has been confirmed.

4.3 Withdrawal Conditions

In order to submit a withdrawal request, you must: (a) have a fully verified bk990 account with completed KYC documentation; (b) have met any applicable wagering requirements associated with bonuses credited to your account; (c) withdraw to a payment method that has been previously used for a deposit on your account, in order to comply with anti-money-laundering requirements. bk990 processes withdrawal requests promptly. Mobile money withdrawals via bKash and Nagad are typically completed within minutes of approval. Bank transfer withdrawals may take up to three business days depending on the receiving institution.

4.4 Refused or Reversed Transactions

bk990 reserves the right to refuse or reverse any deposit or withdrawal transaction that it reasonably suspects to be connected with fraudulent activity, money laundering, or a breach of these Terms. In such cases, bk990 may freeze the relevant account pending investigation and may report the matter to appropriate authorities. You must not use the bk990 platform for any purpose related to financial crime.

5. Bonuses and Promotions

5.1 Bonus Eligibility

Bonuses and promotional offers available on the bk990 platform are subject to individual terms and wagering requirements, which will be clearly stated in the promotion details at the time the bonus is offered. By claiming any bonus, you agree to the specific terms attached to that promotion. General eligibility requirements apply to all bonuses: you must be a verified account holder aged 18 or above, and your account must be in good standing at the time of claiming the bonus.

5.2 Wagering Requirements

Most bonuses on the bk990 platform carry a wagering requirement, which means that the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any resulting winnings can be withdrawn. Wagering requirements and eligible games are specified in the individual bonus terms. Attempting to withdraw bonus funds before meeting the applicable wagering requirement will result in the bonus and any associated winnings being forfeited.

5.3 Bonus Abuse

Behaviour designed to exploit bonuses — including but not limited to creating multiple accounts to claim bonuses multiple times, placing low-risk opposing bets to clear wagering requirements with minimal risk ("bonus arbitrage"), or coordinating with other players to systematically extract bonus value — constitutes bonus abuse. bk990 reserves the right to void bonuses, forfeit associated winnings, and close accounts where bonus abuse is identified. Decisions made by bk990 in relation to bonus abuse are final.

5.4 Promotional Changes

bk990 reserves the right to modify, suspend, or withdraw any promotion or bonus offer at any time without prior notice. Seasonal promotions, including those tied to BPL, IPL, Eid, Pohela Boishakh, and other events, are available for a limited period only and are subject to the specific terms communicated at the time of launch.

6. Fair Play and Prohibited Conduct

6.1 Prohibited Activities

The following activities are strictly prohibited on the bk990 platform and will result in immediate account suspension, permanent closure, forfeiture of account balance, and where applicable, legal action:

• Use of automated software, bots, scripts, or any third-party tool to interact with the platform in a manner not intended for human players.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, glitches, or errors to gain an advantage. Any winnings resulting from a software error are void and will not be paid out.
• Attempting to hack, reverse-engineer, or interfere with the bk990 platform's technical infrastructure.
• Using the platform for any purpose connected with money laundering, fraud, or other financial crime.
• Providing false identity information or impersonating another person.
• Making chargebacks or payment reversals in bad faith after gaming activity has taken place.

6.2 Game Integrity

bk990 uses certified random number generation (RNG) technology for all applicable casino and slot games. The integrity of live dealer games is maintained by bk990's provider partners, including Evolution Gaming and Ezugi, who operate under strict game integrity standards. bk990 does not manipulate game outcomes and is committed to providing a fair gaming environment for all players.

6.3 Errors and Malfunctions

In the event of a technical malfunction, server error, or game logic error that results in an incorrect outcome being displayed, bk990 reserves the right to void affected bets and restore account balances to their pre-error state. Any winnings paid as a result of a technical error are not valid and may be recovered from the player's account balance. bk990 shall not be liable to the player in respect of any loss arising from a technical malfunction outside bk990's reasonable control.

7. Intellectual Property

All content on the bk990 platform — including but not limited to the brand name bk990, logos, graphics, page layouts, software code, game interfaces, text content, and promotional materials — is the intellectual property of bk990 or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the bk990 platform for personal, non-commercial gaming purposes only. You must not copy, reproduce, distribute, modify, publicly display, or create derivative works from any bk990 content without prior written consent.

Game titles, provider names, and studio identities (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) are the intellectual property of their respective owners. bk990 uses these games under licence and makes no claim to ownership of any third-party intellectual property.

8. Limitation of Liability

8.1 No Warranty

The bk990 platform is provided on an "as is" and "as available" basis. bk990 makes no warranties, express or implied, regarding the uninterrupted availability of the platform, the accuracy of odds or game outcomes, or the fitness of the platform for any particular purpose. While bk990 makes every reasonable effort to maintain platform availability and performance — particularly during high-traffic periods such as BPL season and major cricket tournaments — temporary downtime or performance degradation may occur and does not constitute a breach of these Terms.

8.2 Exclusion of Consequential Loss

To the maximum extent permitted by applicable law, bk990 shall not be liable for any indirect, consequential, incidental, special, or punitive loss or damage arising from your use of the bk990 platform, including but not limited to: loss of data, loss of profits, loss of opportunity, loss of goodwill, or any gaming losses incurred as a result of technical issues, account suspension, or bonus voiding. bk990's total aggregate liability to you in connection with these Terms, for any cause whatsoever, shall not exceed the total amount deposited by you into your bk990 account in the 30 days immediately preceding the event giving rise to the claim.

8.3 Indemnification

You agree to indemnify and hold harmless bk990, its officers, employees, agents, and technology partners from and against any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of any applicable law or regulation; (c) your use of the bk990 platform in an unauthorised or fraudulent manner; or (d) any claim by a third party arising from your conduct on the platform.

8.4 Governing Law and Disputes

These Terms and any dispute arising from your use of the bk990 platform shall be governed by and construed in accordance with applicable law. In the event of a dispute between you and bk990, we encourage you to contact our support team in the first instance via live chat or by emailing [email protected]. bk990 is committed to resolving player disputes promptly and fairly. If a satisfactory resolution cannot be reached through direct negotiation, you may seek independent resolution through applicable consumer dispute processes.