Privacy Policy – How bk990 Collects, Uses, and Protects Your Personal Data

1. Information We Collect

1.1 Information You Provide Directly

When you register a bk990 account or interact with our support team, we collect personal information that you voluntarily submit. This includes your full legal name, date of birth, residential address, email address, mobile phone number, and username. During the Know Your Customer (KYC) verification process, we may additionally collect copies of identity documents such as your National Identity Card (NID), passport, or driving licence, as well as proof-of-address documents such as utility bills or bank statements.

If you contact bk990's support team via live chat or email, the content of that communication — including any attachments or screenshots you share — is retained as part of your account record for quality assurance, dispute resolution, and compliance purposes.

1.2 Payment and Transaction Information

When you make a deposit or request a withdrawal on bk990, we collect transaction-related data including your chosen payment method (such as bKash, Nagad, Rocket, or Upay), the account number or mobile number associated with that payment method, transaction amounts in Bangladeshi Taka (BDT), and transaction timestamps. bk990 does not store full card numbers or mobile banking PINs. Payment processing is handled via secure, encrypted channels, and sensitive payment credentials are never logged or retained on bk990 servers.

1.3 Technical and Usage Data

When you access the bk990 platform, our servers automatically record certain technical information. This includes your IP address, browser type and version, operating system, device type (desktop, mobile, or tablet), the pages or game screens you visit, the duration of your sessions, click and navigation patterns within the platform, and error logs generated during your session. This technical data does not directly identify you by name but may be linked to your account for security monitoring and fraud prevention purposes.

1.4 Location Information

bk990 may infer your approximate geographic location from your IP address in order to comply with jurisdiction-based access controls and to detect potentially suspicious login activity. We do not use GPS-level precise location tracking on your device. Location data derived from IP addresses is treated as personal data and handled in accordance with this Privacy Policy.

2. How We Use Your Information

2.1 Account Management and Service Delivery

The primary purpose for which bk990 collects your personal information is to operate and maintain your player account. This includes creating and verifying your account, processing deposits and withdrawals, recording your gaming history, applying bonuses and promotional rewards, and providing you with access to all bk990 games and features including cricket betting, live casino, slots, bingo, and wheel games.

2.2 Identity Verification and Regulatory Compliance

bk990 is required to verify the identity of all players as part of its Know Your Customer and anti-money-laundering obligations. Personal data collected during registration and KYC is used to confirm that you are who you claim to be, that you meet the minimum age requirement of 18 years, and that your use of the platform is consistent with applicable laws. bk990 may cross-reference submitted identity documents against third-party identity verification services as part of this process.

2.3 Security and Fraud Prevention

Technical and usage data — including IP addresses, device fingerprints, login timestamps, and behavioural patterns — is used by bk990's security systems to detect and prevent fraudulent account activity, unauthorised access, bonus abuse, and money laundering. Where suspicious activity is identified, bk990 may temporarily suspend an account and initiate an investigation before restoring access.

2.4 Customer Support

Personal data including your account details, transaction history, and previous support interactions is used by bk990's support team to respond to your queries, resolve disputes, and provide assistance. Support communications are logged and may be reviewed for quality assurance and training purposes.

2.5 Marketing Communications

With your consent, bk990 may use your email address and mobile number to send promotional communications such as bonus offers, seasonal promotions (including BPL season offers, Eid specials, and Pohela Boishakh promotions), new game announcements, and platform updates. You may withdraw your consent for marketing messages at any time by contacting support. Withdrawing marketing consent does not affect the delivery of transactional messages such as withdrawal confirmations and account security alerts.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data is analysed by bk990 to understand how players interact with the platform, identify popular games and features, detect technical issues, and guide product development decisions. This analysis does not involve identifying individual players by name and is carried out solely to improve the overall bk990 player experience.

3. Sharing Your Information

3.1 Service Providers and Technology Partners

bk990 works with a carefully selected group of third-party service providers who assist in operating the platform. These include payment processors (facilitating bKash, Nagad, Rocket, and bank transfer transactions), identity verification services, fraud detection providers, cloud hosting infrastructure providers, and game content suppliers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. Each service provider receives only the minimum personal data necessary to perform their specific function and is contractually required to handle that data securely and in accordance with applicable data protection standards.

3.2 Legal and Regulatory Disclosure

bk990 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory directive. Such disclosures are made strictly in accordance with legal requirements and only to the extent necessary to satisfy the specific legal obligation.

3.3 Business Transfers

In the event that bk990 undergoes a merger, acquisition, restructuring, or sale of business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bk990 will take reasonable steps to ensure that your data continues to be protected in accordance with this Privacy Policy, and you will be notified of any material change in the data controller.

3.4 No Sale of Personal Data

bk990 does not sell, rent, or trade your personal information to third-party advertisers, data brokers, or marketing companies. Your data is used exclusively for the purposes described in this Privacy Policy and is not monetised externally.

4. Cookies and Tracking Technologies

4.1 What Cookies bk990 Uses

The bk990 platform uses cookies — small text files stored on your device — and similar tracking technologies to support core platform functionality and improve your experience. The categories of cookies we use are as follows:

• Essential cookies: These are required for the platform to function correctly. They manage your login session, remember your preferences within a session, and ensure secure navigation between pages. The platform cannot operate without these cookies.
• Performance and analytics cookies: These collect anonymised information about how you use the bk990 platform — such as which pages are visited most frequently and where errors occur — so that we can identify and fix technical issues and improve overall platform performance.
• Functionality cookies: These remember your platform preferences such as your preferred language settings, allowing us to provide a more personalised experience during your session.

bk990 does not use third-party advertising cookies or retargeting pixels that track your browsing activity across other websites.

4.2 Managing Your Cookie Preferences

You can control or delete cookies through your browser settings at any time. Most modern browsers allow you to block all cookies, accept only essential cookies, or clear existing cookies. Please note that disabling essential cookies may impair the functionality of the bk990 platform, including your ability to stay logged in during a session. For detailed guidance on managing cookies in your specific browser, refer to that browser's official help documentation.

5. Data Security and Storage

5.1 Technical Safeguards

bk990 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and bk990 servers, encryption of sensitive data fields at rest, access controls that restrict employee access to personal data on a strict need-to-know basis, regular security assessments of platform infrastructure, and intrusion detection and monitoring systems that operate continuously.

5.2 Data Storage Location

Personal data collected by bk990 is stored on secure servers. bk990 takes contractual and technical steps to ensure that any third-party data processors who store or process personal data on our behalf maintain security standards consistent with those described in this Privacy Policy.

5.3 Security Breach Notification

In the event of a data security breach that is likely to result in a risk to your rights and freedoms, bk990 will notify affected players without undue delay once the breach has been identified and assessed. Notification will be provided via the email address registered to your account and will include details of the nature of the breach, the categories of data affected, and the steps bk990 is taking in response.

6. Your Data Rights

As a bk990 player, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the bk990 support team via live chat or by emailing [email protected]. We will respond to all verifiable requests within a reasonable timeframe.

• Right of access: You may request a copy of all personal data that bk990 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: If any personal data held by bk990 about you is inaccurate or incomplete, you have the right to request that it be corrected or supplemented.
• Right to erasure: You may request that bk990 delete your personal data. This right is subject to certain limitations — for example, bk990 is required to retain certain records for anti-money-laundering compliance purposes, and these records cannot be deleted on request during the applicable retention period.
• Right to restriction of processing: In certain circumstances, you may request that bk990 restrict the processing of your personal data — for example, while a dispute regarding the accuracy of your data is being resolved.
• Right to data portability: You may request that bk990 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider where technically feasible.
• Right to withdraw consent: Where processing of your personal data is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

7. Data Retention

bk990 retains your personal data for as long as your account remains active and for a defined period thereafter. The specific retention periods that apply are as follows:

• Account and identity data: Retained for a minimum of five years from the date of account closure to comply with anti-money-laundering and record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for up to three years from the date of the most recent interaction in a support thread.
• Marketing consent records: Retained for the duration of your account and for a reasonable period after account closure as evidence of the consent basis for communications sent during the account lifetime.
• Technical and usage logs: Retained for up to 12 months on a rolling basis, after which they are anonymised or deleted.

Where personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, bk990 will securely delete or anonymise that data in a manner that prevents reconstruction.

8. Changes to This Policy

bk990 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, we will notify registered players by posting a prominent notice on the bk990 platform and, where appropriate, by sending a notification to the email address associated with your account. The date on which this Policy was most recently revised is displayed at the top of this document. We encourage you to review this Policy periodically to stay informed about how bk990 protects your personal information.

Your continued use of the bk990 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated Policy. If you do not agree to the revised terms, you should discontinue use of the platform and contact support to close your account.