Responsible Gaming – Tools, Guidance, and Support for Every bk990 Player

1. Age Restriction and Underage Gambling

bk990 operates a strict minimum age policy: all players must be aged 18 years or older to register an account, make a deposit, and participate in any game or betting activity on the platform. This policy applies without exception to every player in Bangladesh and all other regions where the platform is accessible.

During the registration process, every new bk990 player is required to submit identity verification documents confirming their date of birth. Accepted documents include a valid National Identity Card (NID), passport, or birth certificate. Accounts that cannot be verified as belonging to a person aged 18 or above will be declined and any deposited funds returned.

bk990 takes the protection of minors extremely seriously. If you are a parent or guardian and you suspect that a person under the age of 18 in your household has accessed the bk990 platform, please contact our support team immediately so that the account can be investigated and, where necessary, closed. We encourage parents and guardians to use parental control software on shared devices to prevent access to online gambling platforms.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify from the inside. bk990 encourages all players to regularly review their own gambling behaviour. The following patterns are recognised warning signs that gambling may be becoming harmful:

• Spending more money on gambling than you originally intended or can afford to lose.
• Chasing losses — continuing to gamble in an attempt to recover money that has already been lost.
• Feeling irritable, anxious, or distressed when unable to gamble or when trying to stop.
• Gambling for longer periods than planned, often losing track of time during sessions.
• Borrowing money from family, friends, or financial institutions specifically to fund gambling.
• Neglecting work responsibilities, family commitments, or personal health because of gambling.
• Lying to people close to you about the amount of time or money spent on gambling.
• Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
• Feeling a compulsive urge to gamble even when you have decided to stop or take a break.

If any of these signs resonate with you, we strongly encourage you to use the self-assessment tool below and to reach out to the bk990 support team. Seeking help early is always the right decision.

3. Self-Assessment Questions

The following questions are designed to help you reflect honestly on your current relationship with gambling. These are not a clinical diagnosis, but they can help you recognise whether your gambling patterns may warrant further attention or professional support.

If you answered yes to two or more of these questions, we strongly recommend contacting the bk990 support team to discuss activating a time-out or self-exclusion on your account. Please do not wait — early action is the most effective way to prevent further harm.

4. Deposit Limits and Spending Controls

bk990 provides all registered players with access to configurable deposit limit controls. These tools allow you to set a maximum amount that can be deposited into your bk990 account over a defined time period, regardless of your payment method (bKash, Nagad, Rocket, Upay, or bank transfer).

Available Deposit Limit Periods

• Daily limit: The maximum amount you can deposit in a single calendar day (Bangladesh Standard Time).
• Weekly limit: The maximum amount you can deposit across any rolling seven-day period.
• Monthly limit: The maximum amount you can deposit across a calendar month.

How Deposit Limits Work

When you set a deposit limit, the restriction is applied to your account immediately. Reductions to your deposit limit take effect right away. If you request an increase to your deposit limit, bk990 applies a mandatory 24-hour cooling-off period before the increase becomes active. This deliberate delay exists to prevent impulsive decisions made during a gaming session from immediately increasing your risk exposure.

To set or adjust your deposit limits, contact the bk990 support team via live chat or email at [email protected]. Our agents are available 24 hours a day, seven days a week, and will process your request promptly.

5. Time-Out and Cooling-Off Periods

A time-out is a short-term voluntary break from the bk990 platform. It is designed for players who want to pause their gaming activity without permanently closing their account. During a time-out period, your bk990 account is suspended — you cannot log in, place bets, play casino games, access slots, or make deposits.

Available Time-Out Durations

• 24-hour time-out: A one-day pause. Suitable if you feel you need a brief reset after an intense session.
• 7-day time-out: A one-week pause. Recommended if you have noticed a pattern of losing control during sessions.
• 30-day time-out: A one-month pause. Recommended if you are experiencing financial stress related to gambling.
• Custom duration: bk990 support can arrange a custom time-out period if none of the standard durations are appropriate for your situation.

Time-outs can be activated immediately by contacting the bk990 support team. The time-out cannot be reversed before its expiry date — this is intentional. A time-out is a firm commitment to yourself, and bk990 will not shorten it upon request. Promotional emails and marketing communications are suspended during any active time-out.

6. Self-Exclusion Tools

Self-exclusion is a more substantial and longer-term measure than a time-out. It is intended for players who have recognised that their gambling has become harmful and who need a sustained period away from the platform to address the underlying issue. bk990 takes self-exclusion requests extremely seriously and processes them with the highest priority.

Self-Exclusion Periods Available

• 6-month exclusion
• 1-year exclusion
• 3-year exclusion
• Permanent exclusion — your account is permanently and irrevocably closed

What Happens During Self-Exclusion

Once a self-exclusion is confirmed, your bk990 account is immediately deactivated. You will not be able to log in, access games, make deposits, or receive promotional communications. Any balance remaining in your account at the time of exclusion will be refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within five to seven business days.

bk990 will not allow re-registration under a new account during the self-exclusion period. If an attempt to circumvent an exclusion is detected, the new account will be closed and any deposited funds returned. This safeguard exists to ensure that self-exclusion is genuinely effective, not merely procedural.

7. Getting Help and Support

If you are concerned about your gambling — or about the gambling behaviour of someone you care about — please reach out for help. There is no shame in asking for support, and doing so early can prevent significant harm. bk990's support team is trained to handle responsible gaming conversations with sensitivity and discretion.

Contacting bk990 Support

You can reach the bk990 responsible gaming team via:

• Live Chat: Available 24/7 on the bk990 platform. Start a chat and let the agent know you want to discuss responsible gaming or account controls.
• Email: Send a message to [email protected]. Email enquiries are responded to within 2 to 6 hours (Bangladesh Standard Time, UTC+6).

If Gambling Has Become a Serious Problem

If you or someone you know is experiencing a serious gambling problem, we strongly encourage seeking professional support. Talking to a trusted friend, family member, or mental health professional is an important step. bk990 can immediately activate a self-exclusion or time-out on your account to remove access to the platform while you seek the help you need.

Please also consider speaking with your GP, a mental health counsellor, or a trusted religious or community leader if gambling-related distress is affecting your mental health or family life. Taking that step is a sign of strength, not weakness.

8. Tips for Safer Gambling

bk990 encourages all players to adopt the following habits as standard practice when using the platform. These tips are not just for players who are struggling — they are good practices for every player who wants to keep gaming enjoyable and sustainable over the long term.

• Set a strict budget before you start each gaming session and stop when that budget is reached, regardless of whether you are winning or losing.
• Never gamble with money you cannot afford to lose — treat your gambling budget the same way you would treat the cost of a cinema ticket or a meal out.
• Take regular breaks during sessions. Stand up, have a drink of water, and give yourself time away from the screen.
• Do not gamble when you are tired, stressed, anxious, or under the influence of alcohol. Impaired judgement increases risk.
• Keep track of how much time you spend on bk990 each week. If the number surprises you, consider setting a time-out.
• Never chase losses. Accept that losing is part of gambling, and walk away when your session budget is gone.
• Balance gaming with other leisure activities — sports, time with family, reading, or other hobbies help maintain a healthy perspective.
• Talk openly about gambling with people you trust. Keeping it secret can be an early sign that something is wrong.
• Remember that the house always has a mathematical edge. Games on bk990 are for entertainment — they are not a strategy for making money.